1. Home
  2. Privacy Policy
Privacy Policy

321bet Privacy Policy – How We Protect Your Data

Your privacy matters to us. This page explains what personal information 321bet collects, why we collect it, how it is used, and what your rights are as a player in the Philippines.

Last updated: January 2026

At a Glance

How 321bet Handles Your Personal Information

A quick overview of the key privacy commitments 321bet makes to every player. The full policy is detailed in the sections below.

Your Data Is Kept Secure

All personal information collected by 321bet is stored with SSL encryption and access controls in place. We apply technical and organisational measures to protect your data from unauthorised access, disclosure, or loss.

We Do Not Sell Your Data

321bet does not sell, rent, or trade your personal information to third parties for marketing or advertising purposes. Your data is only shared with service providers who support the operation of the platform, and only to the extent necessary.

Data Is Collected for Specific Purposes

We only collect information that is needed to operate your account, process payments, complete KYC verification, and improve the platform. We do not collect information beyond what is necessary to deliver the 321bet service to you.

You Have Rights Over Your Data

As a 321bet player, you have the right to access the personal information we hold about you, request corrections, and ask questions about how your data is used. Contact 321bet support to exercise these rights.

Philippines-Based Data Handling

321bet serves the Philippine market. Data handling practices are aligned with the data privacy requirements applicable in the Philippines. The platform is designed for Filipino players and their information is treated accordingly.

Policy Updates Are Communicated

When we make material changes to this Privacy Policy, we will notify registered players via their registered email address or through a notice on the platform. The date of the latest update is always shown at the top of this page.

Contents

  1. Introduction
  2. Information We Collect
  3. How We Use Your Information
  4. Sharing Your Information
  5. Data Security
  6. Data Retention
  7. Cookies and Tracking
  8. Your Rights
  9. Minors and Underage Players
  10. Changes to This Policy
  11. Contact Us
This Privacy Policy applies to all players registered on 321bet. By creating an account and using the platform, you acknowledge that you have read and understood how your personal information is collected and handled as described here.

1 Introduction

321bet ("the Platform," "we," "us") is committed to protecting the personal information of every player who registers and uses our online gaming services. This Privacy Policy explains what data we collect, the reasons we collect it, how it is used and stored, and what your rights are in relation to that data.

This policy applies to all information collected through the 321bet website, the mobile application, and any associated communications — including support interactions and account-related notifications. It applies to all players based in the Philippines who use the platform.

If you have questions about anything in this policy that are not addressed here, you can reach 321bet support through the contact details available within your logged-in account.

2 Information We Collect

321bet collects personal information in several ways — directly from you when you register or interact with the platform, automatically through the technology used to deliver the service, and from third-party providers involved in payment processing and identity verification.

Information you provide directly:

  • Full legal name as it appears on your government-issued ID
  • Date of birth
  • Philippine mobile number
  • Email address
  • Account login credentials (password is stored in encrypted form)
  • Government-issued ID document and selfie submitted during KYC verification
  • Bank account or e-wallet details provided for withdrawals
  • Any additional documents requested during enhanced verification

Information collected automatically:

  • Device type, operating system, and browser information
  • IP address and approximate location
  • Pages visited, time spent on the platform, and navigation patterns
  • Game activity, bet history, and session duration
  • Deposit and withdrawal transaction records

Information from third parties:

  • Identity verification results from KYC service providers
  • Payment confirmation and transaction status from payment processors
  • Fraud detection signals from security service providers

3 How We Use Your Information

321bet uses the personal information we collect for the following purposes:

  • Account creation and management – to register your account, verify your identity, and maintain accurate records associated with your profile.
  • Payment processing – to facilitate deposits and withdrawals in Philippine Peso (₱) through supported local payment channels.
  • KYC and compliance – to verify that you meet the eligibility requirements to use the platform, including age verification and identity confirmation before withdrawals are processed.
  • Platform security and fraud prevention – to detect and prevent unauthorised account access, fraudulent transactions, and misuse of the platform.
  • Customer support – to respond to your queries, resolve disputes, and communicate important account-related information.
  • Service improvement – to understand how players use the platform so we can improve features, fix issues, and deliver a better experience.
  • Legal and regulatory obligations – to comply with applicable Philippine laws and any lawful requests from relevant authorities.

321bet does not use your personal information for unsolicited marketing unless you have specifically opted in to receive promotional communications. You may withdraw any such consent at any time by contacting support.

4 Sharing Your Information

321bet does not sell or rent your personal information to any third party. We may share your information with the following categories of recipients, strictly for the purposes outlined in this policy:

Recipient Type Purpose Examples
Payment processors Processing deposits and withdrawals in PHP Local bank transfer providers, e-wallet processors
KYC / identity verification providers Confirming player identity and age Document verification service providers
Fraud and security providers Detecting suspicious activity and protecting accounts Risk and fraud detection platforms
Technology and hosting providers Delivering and maintaining the platform infrastructure Cloud hosting, data storage providers
Legal and regulatory authorities Complying with lawful requests and legal obligations Philippine government agencies, law enforcement

All third-party service providers who handle your data are required to process it only for the stated purpose and to maintain appropriate security standards. 321bet does not authorise these providers to use your personal information for their own purposes.

5 Data Security

321bet applies technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, and loss. These measures include:

  • SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the platform.
  • Encrypted storage of sensitive account credentials.
  • OTP (one-time password) verification for account login and sensitive account actions.
  • Access controls that limit which internal personnel can view personal player data.
  • Regular security reviews of platform systems and infrastructure.

While 321bet takes reasonable steps to keep your information secure, no digital platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone. If you suspect that your account has been accessed without your authorisation, contact 321bet support immediately.

Account security tip: 321bet will never ask for your password by email, SMS, or through any support channel. If you receive a message asking for your account password, do not respond and report it to support.

6 Data Retention

321bet retains your personal information for as long as your account remains active and for a reasonable period thereafter, in line with applicable legal requirements and operational needs. Specific retention periods depend on the type of data involved:

  • Account and identity information – retained for the duration of your account and for a period following account closure, as required to comply with legal obligations and to handle any post-closure disputes.
  • Transaction and payment records – retained for the period required under applicable financial record-keeping requirements.
  • KYC documents – retained in accordance with identity verification and anti-money laundering requirements.
  • Support communications – retained for a reasonable period to allow for reference in the event of follow-up queries or disputes.

When personal information is no longer required for any of the above purposes, 321bet will take steps to securely delete or anonymise it.

7 Cookies and Tracking

321bet uses cookies and similar tracking technologies to support the operation of the platform and improve the player experience. Cookies are small data files stored on your device when you visit the platform.

The types of cookies used by 321bet include:

  • Essential cookies – required for the platform to function correctly, including maintaining your login session and enabling secure navigation.
  • Functional cookies – used to remember your preferences and settings, such as your preferred language or display options.
  • Analytics cookies – used to understand how players interact with the platform, which pages are visited most, and where improvements can be made. This data is aggregated and does not identify individual players.
  • Security cookies – used to support fraud detection and account security measures.

Most web browsers allow you to control cookies through your browser settings. If you choose to disable certain cookies, some parts of the 321bet platform may not work as expected. Essential cookies cannot be disabled without affecting platform functionality.

8 Your Rights

As a player on 321bet, you have the following rights in relation to your personal information:

  • Right to access – you can request a copy of the personal information 321bet holds about you.
  • Right to correction – if any of your personal information is inaccurate or incomplete, you can request that it be corrected. Some changes may require re-verification.
  • Right to know how your data is used – you can ask 321bet to explain how your personal information is being used and on what basis.
  • Right to raise a concern – if you believe your personal information has been mishandled, you can raise a concern with 321bet through the support channel within your account.

To exercise any of these rights, contact 321bet support through the details available when you are logged in to your account. We will aim to respond to data-related requests within a reasonable timeframe. Some requests may require identity verification before they can be actioned, to ensure that data is only disclosed to the correct account holder.

Certain information — such as transaction records and KYC documents — may be required to be retained regardless of a deletion request, in order to comply with applicable legal and regulatory requirements.

9 Minors and Underage Players

321bet is strictly for players aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. The KYC verification process is in place in part to prevent underage registration.

If 321bet identifies that an account has been registered by a person under the age of 21, the account will be closed immediately. Any personal information collected in relation to that account will be handled in accordance with applicable legal requirements and will not be used for any other purpose.

If you believe an underage person has registered on 321bet, please contact support immediately so the matter can be investigated and addressed.

10 Changes to This Policy

321bet may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable requirements, or improvements to our data handling practices. The date shown at the top of this page reflects when the policy was last updated.

When material changes are made, 321bet will notify registered players via their registered email address or through a notice displayed on the platform. Continued use of the platform after a revised policy is published constitutes acceptance of the updated terms.

We encourage you to review this page periodically so you stay informed about how your personal information is being handled.

11 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way 321bet handles your personal information, please get in touch with our support team. Contact details are available within your account after logging in.

You can also find answers to common questions on the FAQ page. If your concern relates to the terms governing your account, please refer to the Terms & Conditions.

321bet takes privacy concerns seriously and will respond to all enquiries in a timely and respectful manner.

FAQ

Common Privacy Questions from Filipino Players

Quick answers to the privacy questions we hear most often from players on 321bet.

Your government-issued ID is required as part of the KYC (Know Your Customer) verification process. This confirms that you are who you say you are, that you meet the minimum age requirement of 21, and that withdrawals are sent to the correct and verified account holder. This is a one-time requirement per account and your document is handled securely.

321bet does not sell or share your personal data for marketing purposes. Your information is only shared with service providers directly involved in delivering the platform — such as payment processors, KYC providers, and security services — and only to the extent necessary for those specific functions.

321bet retains records of your transactions — including deposit and withdrawal history — for account management and legal record-keeping purposes. Payment processing itself is handled by third-party payment providers. Your bank account or e-wallet details provided for withdrawals are stored securely and only used for the purpose of processing your withdrawals.

Yes. You have the right to request access to the personal information 321bet holds about you. Contact 321bet support through the details available in your logged-in account to submit a data access request. We may ask you to verify your identity before the data is disclosed to ensure it is only shared with the correct account holder.

When your account is closed, 321bet retains certain information — such as transaction records, identity documents, and account history — for the period required by applicable legal and record-keeping obligations. This data is not used for any other purpose once your account is closed. When the retention period has passed, the information is securely deleted or anonymised.

If any of the personal information on your 321bet account is inaccurate, you can request a correction by contacting support. Some changes — particularly to your name or identity details — may require you to submit supporting documentation for re-verification before the update can be applied.

Your Privacy Is Protected at 321bet

Now that you know how 321bet handles your personal information, you can register with confidence. Join Filipino players across Manila, Cebu, Davao, and Quezon City who enjoy slots, live casino, and sports betting — all in Philippine Peso.

Gaming involves financial risk. Play within your means. 21+ only. Philippines only.

Create Free Account Login
321bet is for players aged 21+ only. Gaming involves financial risk — always set a budget and play responsibly. Visit our Responsible Gaming page for support and self-management tools.